ZAAF GLOBAL ENTERPRISE LIMITED (“ZAAF Global”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect when you use our housing and property management platform, how we use it, and the rights you have over your data.

1. Information We Collect

We collect the following categories of information:

• Account information — your name, email address, phone number, password and the role you select (tenant, landlord or property owner).
• Verification documents — government-issued ID, a selfie for identity confirmation, and proof-of-ownership documents where you list or manage property.
• Listing and property data — property details, photos, pricing, availability and location information you provide.
• Transaction information — booking records, rent and deposit payments, and receipts.
• Communications — messages sent through our chat, contact forms and support channels.
• Technical data — device, browser and usage information collected automatically to keep the platform secure and reliable.

2. How We Use Your Information

• To create and manage your account and deliver the features relevant to your role.
• To verify identities and property ownership so the platform stays safe and trustworthy.
• To process bookings, payments and receipts.
• To connect tenants, landlords and owners and enable secure messaging.
• To provide customer support and respond to your enquiries.
• To detect, prevent and investigate fraud, abuse and security incidents.
• To comply with our legal and regulatory obligations.

3. Cookies and Local Storage

We use cookies and browser local storage to keep you signed in, remember your preferences, and understand how the platform is used so we can improve it. You can control cookies through your browser settings, though disabling them may affect some features.

4. Document Uploads

When you upload verification documents such as an ID, selfie or ownership paperwork, these files are stored securely and access is restricted to authorised staff who review them for verification purposes only. We retain them only as long as necessary to support your account and meet legal requirements.

5. Data Security

We apply appropriate technical and organisational measures to protect your data, including encryption of payment transactions and protected storage of uploaded documents. While no online service can guarantee absolute security, we work continually to safeguard your information.

6. Sharing With Third Parties

We do not sell your personal data. We share information only where necessary to operate the service — for example, with payment processors to complete transactions, or with other users strictly as required to facilitate a booking (such as sharing a tenant's application details with the relevant landlord). We may also disclose information where required by law.

7. Data Retention

We keep your personal data for as long as your account is active and for a reasonable period afterwards to comply with legal, accounting or reporting obligations. When data is no longer needed, we securely delete or anonymise it.

8. Your Rights

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data, subject to legal retention requirements.
• Object to or restrict certain processing of your data.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us using the details below.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at info@zaafglobalenterprise.com or via WhatsApp at +254 727 591 705.